Returns & Refund Policy
At Skynica, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or different from what you ordered, you may be eligible for a return or refund.
Return Eligibility
To be eligible for a return:
The item must be in its original condition.
The item must be unused, unworn, or unopened when applicable.
The item should include its original packaging, tags, accessories, and other materials when applicable.
You must contact us within 30 days of receiving your order.
Some products may have different return conditions due to their nature.
Non-Returnable Items
Certain products may not be eligible for return, including:
Personal care and hygiene products that have been opened or used.
Underwear and certain intimate apparel.
Opened fragrances or beauty products.
Products marked as final sale.
Gift cards.
Customized or personalized products.
Return Process
Before sending an item back, please contact Skynica Customer Support with your order number and a description of the reason for the return.
If necessary, we may ask you to provide photos or other information about the product.
Do not send an item back without receiving return instructions from our customer service team.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
Your order number.
A description of the issue.
Clear photos of the product and packaging when requested.
After reviewing your request, we will determine the appropriate solution, which may include a replacement, refund, or other resolution.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Return Shipping
If the return is due to an incorrect, damaged, or defective item caused by Skynica or the fulfillment process, Skynica may cover the applicable return shipping costs.
For returns requested for other reasons, the customer may be responsible for return shipping costs.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been processed, shipped, or fulfilled by a distributor, cancellation may no longer be possible.
International Orders
Because Skynica works with distributors and suppliers in multiple countries, return procedures may vary depending on the product, destination, and fulfillment location.
Additional return instructions may apply to certain international orders.
Contact Us
For questions about returns, refunds, or exchanges, please contact Skynica Customer Support and provide your order number.
We will review your request and help you determine the next steps.
Skynica reserves the right to review return requests individually and update this policy when necessary.